Tools
Mark, I think you may need to add "hates kwappy modern tools" to your description!
Sounds like that salesman could do with a refresher sales training course too!
I'd be inclined to write to the head office providing photographic evidence of the poor quality of the tool along with a detailed account of your experience.
The whole thing could have been avoided if they had (a) had good quality merchandise and (b) had handled your complaint correctly. No wonder you were angry.
I once took a Chev engine to the reconditioners who failed to remove the harmonic balancer and wound up cutting the crankshaft off!
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